If you have specific delivery requests or instructions, please note these on your order at time of purchase. Our Operations Team will be in touch to schedule white glove delivery once your products are ready to go (1-7 days in advance). The 30 day hold time will apply to pre-orders and custom furniture beginning after the first notification for delivery or pick up. Scout will only hold orders of in-stock products up to 30 days. Please expect delivery within 1-4 weeks after the estimated arrival date listed on the product page. Any product purchased on pre-order will be reserved for the buyer and shipped out or scheduled for white glove delivery (depending on the size and nature of the piece) after the product has arrived to our warehouse.
Every pre-order item has an estimated arrival date to our warehouse in Dallas, TX listed on each product page. All custom orders and pre-order delivery time frames begin after the piece is complete or in stock at our warehouse.Ī pre-order is the purchase of an item not currently in stock at our warehouse. It is the buyer or receiver’s responsibility to inspect upon delivery, and to refuse receipt of any items in unsatisfactory condition. The delivery team will unpack and move your order to the nearest indoor location (entryway, hallway, etc.) and dispose of all packaging. Delivery time to most locations within the US is one to four weeks depending on the distance from our warehouse in Dallas, TX. Scout will ship through our in-house delivery team or occasionally through a trusted third party shipper.
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